Why Momento?     WA shipping delays
Help Centre
Software
  • When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
  • How do I Export / Finish a project?
  • Will HEIC files work with Momento software?
  • How do I move text from a Word document into the Momento software?
  • Do you have any themed templates for photo greeting cards?
Website
  • What type of paper are Momento photo greeting cards printed on?
  • How do I find out when my order will be sent?
  • How can I add multiple Projects to the same order?
  • I am having trouble signing in to the Momento website?
  • The website is saying I have ordered my project twice but I only want one copy. How can I check this?
Products & Services
  • When do I choose the cover material for my photo book?
  • How do I make sure my cover design is printed on my book?
  • Where do Momento make their products?
  • What sizes and shapes are available for recipe books?
  • What recipe book paper stock is the easiest to keep clean?
Production
  • Where do Momento make their products?
  • What is the production time for a photo book?
  • What is the production time for photo calendars?
  • What is the production time for photo diaries?
  • What is the production time for photo notebooks?
Miscellaneous
  • What if I need help?
  • I live overseas. Do you ship to international addresses?
  • What is the best way to store my book?
  • What is Momento?
General
  • When do I choose the cover material for my photo book?
  • What if I need help?
  • Where are Momento products made?
  • I live overseas. Do you ship to international addresses?
  • How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
  • How do I reorder a book I have already ordered?
  • What type of paper are Momento photo greeting cards printed on?
  • How much do photo calendars cost?
  • Can pages be added to my spiral diary?
  • What is the Postage/delivery cost for Greeting Cards?

Send & Order

After you have exported your Master Book File (MBF) and thoroughly proofed your Proof PDF, you are ready to send your file to Momento for ordering and printing.  The Master Book File you send to Momento is our own encrypted file that can only be unlocked and printed by us. Please see Export View for details on creating and locating your Master Book File. There are a four ways you can send us your Master File:

  • Uploading a file via Momento’s software
  • Uploading a file via the Momento website
  • Sending us your file on a USB, CD or DVD
  • Using our Hightail link (this option is only available if the above options do not work)

Upload File

Uploading a file is the best way to get your file to us if you have broadband internet access. You can upload a file from within the Momento software or by signing in and uploading via the Momento website.

Upload your file from the Momento Software

  1. Open the software
  2. Go to the Uploader Panel
  3. Enter your Momento Sign In details
  4. Browse your computer to find and select your MBF file
  5. Click the Start Upload button
  6. When complete, Sign In to the website to order
Uploader Panel

Upload your file via the Momento website

  • Sign In
  • Your 'My Account' page will appear, then select 'Upload a new project'
  • Then click on 'Select file' and a new window will open
  • Click the Browse button to find and select your MBF file
  • Click the Open button and you will return to the Upload page
  • An optional survey question will appear, once you make your selection, click on SUBMIT and your project will be automatically uploaded.

Mailing your File

For those without broadband internet you can send us your MBF file by copying it to a USB or CD/DVD and mailing it to the address on our contacts page.

When we receive your mail, we will upload the file for you and send an email confirming that it is ready to order. Note: Please label your disc clearly with your name, email address and phone number. Tip: Double check that you have copied the MBF file to the disc, NOT your MBK or Proof PDF.

Place an Order

Visit the Help Centre page on the Momento website for details on how to order your product once you have uploaded your files.

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